Orders & Shipping

ORDERING

What kinds of payment do you accept?

If paying by credit card we accept Visa, MasterCard, Maestro, Discover and American Express. You may also use PayPal, Apple Pay, Google Pay, Shopify Pay and Afterpay.

How can I update my order?                                                             

Because our warehouse processes orders very quickly, we are unable to make changes once an order has been placed.

What if I need to cancel my order?                                                      

If you decide to cancel before your order has been shipped, you can email us at minimalanimal@minimalanimal.com. We’ll do our best to accommodate your request, but please keep in mind that our warehouse processes orders very quickly. If your order has already been dispatched, you will need to go through the normal return process.

SHIPPING

Where do you ship?

We ship anywhere in the US. Subscribe to our email, The Minimal List, for updates as we expand internationally. 

When will my order ship?

In-stock items are typically fulfilled and shipped out within 1-2 business days. Please note that orders placed on a Friday may not ship until Monday.

Do you ship to PO Boxes?

We don’t ship to PO boxes. 

How can I change my shipping address? 

Because our warehouse processes orders very quickly, we are unable to make changes once an order has been placed. 

How long will it take for my order to reach me? 

Please estimate 3 to 7 business days for Standard service and 1 to 3 business days for Expedited service, depending on the service you chose. Please note that delays can and sometimes do occur and that these transit times are estimates only. 

I haven’t received my order, but tracking says it was delivered. What now?

If tracking shows your package as having been delivered but you have not received it, please take the following steps:

1. Please first check around your property or building and enquire with any family members, neighbors, or building management to see if the carrier left your parcel in an alternate location. This is usually the case.
2. If your order was shipped via our Standard service with USPS handling the final leg of the journey and you still cannot locate it, please contact your local post office with the tracking number to see if they can provide additional information on the shipment. We often see cases where tracking data with the carrier indicates that a delivery was made but ends up being delivered in the days afterwards.
3. If the above steps do not lead to your package being discovered, please contact us within 20 days of the promised delivery date and we will take the necessary steps to further investigate.